Our terms and conditions

RETURN POLICY

RETURNS and REFUND
FABRIC & CLOTH COPENHAGEN offers 14 days return and refund from the day you receive your order. Please write to HELLO@FABRICANDCLOTH.COM informing us that you wish to return a product. Please write which products you wish to return, as well as the reason for this, before you send the product(s) to us. The product(s) must be returned unused and in the same condition as when you received the product(s). Items in sealed packaging is not refunded, if the packaging has been broken.

Cost of return shipping is paid by the customer. When we have received the product(s) and approved the return, we will refund the due amount to your account as soon as possible. If the item is purchased by credit card, the amount will be returned to the same credit card. FABRIC & CLOTH COPENHAGEN does not accept returns for remnants or for products that are on sale.

Returns must be sent to:
FABRIC & CLOTH COPENHAGEN
C/O Kirsten Kramer Jakobsen, Ingrid Marievej 54, 4.th, 2500 Valby, Denmark

DEFECTS
If you receive a product with errors or defects, please contact us right away by email or phone and describe the errors or defects as detailed as possible. Either you can return the product or we can agree on a discount or another product.

It is a requirement that the return is justified and that the defect is not caused by improper use of the product or other damaging behavior

Warranty period for defects is 24 months.

TERMS OF SERVICE

TERMS and CONDITIONS
The sales and delivery terms apply to all purchases and deliveries from FABRIC & CLOTH COPENHAGEN in the absence of any other written agreements between you as buyer and FABRIC & CLOTH COPENHAGEN.


COMPANY INFORMATION
FABRIC & CLOTH COPENHAGEN
C/O Kirsten Kramer Jakobsen, Ingrid Marievej 54, 4.th, 2500 Valby, Denmark
Phone: +45 30 74 41 00
Mail: hello@FABRICANDCLOTH.COM
VAT no. DK42376590

PAYMENT
We use an authorized payment provider, and we accept online payment with credit card (VISA, Mastercard). All prices are listed in dkk and incudes VAT (moms).

ORDER CONFIRMATION
When you have completed an order, you will receive an order confirmation by email. Please use the order number as reference for any inquiries regarding your order.

Changes to an order can only be made in writing by email to hello@FABRICANDCLOTH.COM or by replying to the order confirmation. You cannot make changes to an order when it has been packed.

DELIVERY and SHIPPING
Shipping of goods is handled by GLS or Postnord unless otherwise agreed. Delivery time is outside the control of FABRIC & CLOTH COPENHAGEN, but usually 1-3 business days. When your order has been shipped, you receive an email and/or SMS with tracking information.

PRIVACY POLICY

PRIVACY POLICY
By using this website FABRICANDCLOTH.COM, FABRIC & CLOTH COPENHAGEN's social media (Instagram, Pinterest, Facebook page) and newsletters, you agree that FABRIC & CLOTH COPENHAGEN processes your information in accordance with this data policy.

If you cannot accept the data policy, please do not use this website FABRICANDCLOTH.COM, FABRIC & CLOTH COPENHAGEN's social media (Instagram, Pinterest, Facebook page) or newsletters.

FABRIC & CLOTH COPENHAGEN respects all privacy requests and the need for appropriate protection and sound processing of all personal information we receive.

PERSONAL DATA
Personal data covers all data that can be used to identify a person, including but not limited to your first and last name, physical address, email address and/or other contact information, related to private residence or workplace.

WHICH PERSONAL DATA DO WE STORE AND USE?
You can visit the website FABRICANDCLOTH.COM without giving personal data about yourself. FABRIC & CLOTH COPENHAGEN needs certain personal information in order for you to place an order, provide news, and other services to you. By actively accepting FABRIC & CLOTH COPENHAGEN's privacy policy, when submitting an order or accepting to receive our newsletter, you agree that the company may in some cases use your information for direct marketing (for example emails with news).

FABRIC & CLOTH COPENHAGEN collects and processes information about you when you:

  • Create or make changes to your user account

  • By signing-up for FABRIC & CLOTH COPENHAGEN's newsletter, you accept that we can send marketing material (for example about opening hours, news, and great deals) via email with information to you.

  • Place an order (we do not store any payment card information);

  • Send an enquiry, provide us with feedback, or share other personal information with us via the website or otherwise

FABRIC & CLOTH COPENHAGEN only collects the personal information that is required (for example email address and name) to deliver the service you are requesting.

The registration of personal data and personally identifiable information is necessary in order to analyse how users use FABRIC & CLOTH COPENHAGEN's websites through Google Analytics.

FABRIC & CLOTH COPENHAGEN does not collect personally identifiable information from third parties about the customers.

FABRIC & CLOTH COPENHAGEN uses Stripe and Paypal as Payment Service Providers to handle online purchases, and does not store information about payment methods, such as card numbers or similar.

WHO DO WE SHARE INFORMATION WITH?
Personal information given on FABRICANDCLOTH.COM is only disclosed to

  • FABRIC & CLOTH COPENHAGEN

  • Selected and trusted third parties who may use your personal information to deliver goods or services that you have requested (like shipping an order to you)

  • In order to further develop and improve FABRIC & CLOTH COPENHAGEN's website, we provide statistics on how users use the website. The statistics are only used in summarised form, eg. to see which pages and browsers our customers use most.

FABRIC & CLOTH COPENHAGEN uses Google Analytics to collect visitor statistics and, in this regard, passes IP addresses to Google Analytics. Google may disclose information to third parties where the law requires this or to third parties who perform tasks for them. The Google Analytics Privacy Policy is accepted by visiting FABRICANDCLOTH.COM and at https://policies.google.com/privacy.

Except for the above, FABRIC & CLOTH COPENHAGEN does not store or process data about the individual customer's use of the services at  FABRICANDCLOTH.COM.

WHERE DO WE STORE YOUR PERSONAL INFORMATION?
Personal data is stored on secured servers. Some personal data is administered by a third party (data processor) that stores and processes personal data on FABRIC & CLOTH COPENHAGEN's behalf pursuant to this data policy and the applicable data protection laws.

We keep only personal information as long as necessary for the purposes stated above.

ACCESS TO INFORMATION
You can always change your account information, including if you no longer wish to receive news from FABRIC & CLOTH COPENHAGEN - you can also click "unsubscribe newsletter" at the bottom of the newsletter at any time.
You can find out what information we have registered about you. If you wish to receive a copy of this information, please write to us at hello@FABRICANDCLOTH.COM.

COOKIES
In addition to the information you enter when ordering, subscription to news mail and other services, FABRICANDCLOTH.COM uses cookies. If you do not want FABRIC & CLOTH COPENHAGEN to identify your PC, mobile, etc. by using cookies, you can delete or block cookies in your browser.

For each visit to the website, regardless of the presence of a cookie, we register the user's type of browser, operating system, host, and URLs of the pages that are requested. This data is used in a comprehensive and anonymous form for statistical analysis of the general use of the website.

CONTACT, CHANGE AND UPDATE OF PERSONATE POLICY
FABRIC & CLOTH COPENHAGEN is committed to complying with the legal requirements for privacy protection. If you have questions or comments about our data policy or how we use your personal information, please contact us.